The product quality and packaging are awful, and their ability to create custom products is awful. Doria Liu, in particular, proved to be unhelpful and unreliable. she say something new everyday , After promising a custom sample within two months, she delivered a wrong and poorly made sample. She then requested an additional month to rectify the error but failed to provide accurate measurements for our custom product. It's evident she tried to deceive us. I strongly advise against working with Doria Liu and this company; they are a waste of time and money. Dealing with them has been frustrating due to their inadequate customer care. It's akin to a scam. Furthermore, she argued with me about DDP shipping and denied responsibility, demonstrating a lack of understanding of DDP terms.we're not happy with the quality of work and customer care and we would like to return the goods.